CONTACT 0191 3831020

WELCOME TO OUR ONLINE STORE!

Moon Jewellery welcome message

YOUR
BAG

FREE DELIVERY ON ORDERS OVER £50
FREE INTERNATIONAL DELIVERY WITH ORDERS OVER £250

International Delivery

Delivery Policy

Moon Jewellery offers FREE INTERNATIONAL DELIVERY with orders over £ 250.

For orders which do not qualify for free delivery we offer a few options at different rates:

Europe - Royal Mail International Signed For - £ 12

Other countries: Royal Mail International Signed For - £ 13.95

International Global Express - £ 60 *

* Next Day Delivery in Europe, USA and Canada, other countries from two working days.

Important!

Delivery charges are calculated per order not per item.

Once the payment has been received, your items/s will be posted THE NEXT WORKING DAY (except for commissions made to order) Orders are dispatched Monday - Friday.

For Next Day Delivery orders must be placed before 3 pm, orders placed after 3 pm will be dispatched the next working day. Any orders placed on a Friday after 3 pm will be processed on the following Monday (not including bank holidays).

Bespoke orders

Unfortunately any orders made to your measurements or to your own design cannot be returned. If there is a problem with the item you have received, please contact us immediately and we will try to resolve the issue.

Minor alterations (change in size or lengths) can be discussed and if they are reasonable, we may do them free of charge.

Once you have placed your bespoke jewellery order, you have 24 hours to cancel before we start making the item. After that time your deposit is non-refundable.

Delays

Moon Jewellery carries a good stock of jewellery, however especially in Limited Editions or One Off collections your item/s may have been sold in one of our shops. In this case you will be informed within one working day that your item is not available and the refund will be processed. Please note that this happens very rarely. Every so often artists may offer you a similar item, or if the Limited Edition item is still available replace the one we have originally sold. In this case we will keep you fully informed.

Occasionally the supply of your item/s may be delayed or prevented for reasons beyond our control, for example - import delays, airline disputes, weather conditions etc. Where this is the case we will make sure that you are kept up to date with the progress of your order, however we will accept no liability to you for such delay or failure.

Damaged parcels

All items are carefully packaged however if your parcel arrived damaged, we must be informed in writing within 24 hours from receiving your order. Further instructions regarding returning the item will be send via email.