International Delivery

International Delivery:

Europe – Royal Mail International Signed For – £12

USA and Canada £14.99

New Zealand, Australia £21.99

Asia £22.99

Delivery charges are calculated per order not per item.

Once the payment is cleared, your items/s will be posted within the next working day (except for commissions made to order) Orders are dispatched Monday – Friday.

For Next Day Delivery orders must be placed before 3pm, orders placed after 3pm will be dispatched the next working day. Any orders placed on a Friday after 3pm will be processed on the following Monday (not including bank holidays).

Restrictions and Taxes

It is important to note that you may have to pay custom duties and taxes on the items you purchase and these local fees are not included. For US shipping if the value is under $200 USD you usually do not have to pay duties. Over this amount you will have to pay import tax.

If your parcel is held at your local depot without you making the relevant customs clearance duties then after 30 days we reserve the right to instruct our courier company to destroy your parcel. Please be aware that you will not be eligible for a refund under these circumstances.

Delays

Moon Jewellery carries a good stock of jewellery, however Limited Editions or One Off collections may have been sold in one of our shops. In this case you will be informed within one working day that your item is not available and the refund will be processed. Please note that this happens very rarely. Every so often artists may offer you a similar item. In this case we will keep you fully informed.

Occasionally the supply of your item/s may be delayed or prevented for reasons beyond our control, for example – import delays, airline disputes, weather conditions etc. Where this is the case we will make sure that you are kept up to date with the progress of your order, however we will accept no liability to you for such delay or failure.

Damaged parcels

All items are carefully packaged however if your parcel arrived damaged, we must be informed in writing within 24 hours from receiving your order.

Further instructions regarding returning the item will be send via email.