Privacy Policy


12 Silver Street

Durham City



Moon is committed to protect your privacy.

We value each individual who visits our site or store and will continuously maintain our standards to provide the most secure and enjoyable shopping experience.

Please note that MOON does not allow any third parties to access our customers’ data.

To make things clear how we keep your data, here is the detailed information:


For the purpose of placing an order or making an enquiry, we collect – name, address, telephone number, email address, order history for purchased products.


The above information helps us provide the services you requested which mean we can post your orders and answer to your enquiry appropriately. We may keep your information to improve our products and services. Your data is stored securely in our internal server for record keeping purposes.  

If you opted-in we may send you an occasional email inviting you to an event or letting you know about a special offer.

We respect your privacy therefore promotional emails are very rarely sent by our company.


Moon does not sell, lease or share any of your personal information to third parties. Your data is kept strictly for Moon purposes and is not accessible by anyone apart from our management.

You can opt-out at any times and your data will be removed immediately. If you wish to make any amendments or limits to your subscriptions, please email  


Moon is continuously maintaining the security of the website and protects your privacy.

In order to prevent unauthorised access, Moon uses electronic and managerial procedures to safeguard and protect the information we collect in accordance of General Data Protection Regulation  (GDPR).

Please be aware that we never see the customer’s Credit/Debit card information and the transaction goes directly through to secure card processing servers.

Once you have placed your items into a cart and you wish to go to checkout to proceed with the payment, you will enter a payment secure system – PayPal which is quite separate from our own servers.

PayPal is an international leader in an online payment industry. It is also one of the safest and quickest channels with the highest technology and protection to our customers.

You do not have to have a PayPal account to make a payment as long as you have your Credit/Debit card.


A cookie is a data file that is automatically placed into your hard drive. Cookies are created in order to analyse your preferences or behaviour.

Cookies help us improve our website by enabling us to monitor your journey through our pages.

Cookies do not give us access to your computer.

You can choose to block cookies in your browser; however this may prevent you from taking full advantage of our website.

For more information about cookies, we recommend visiting the Information Commissioner’s Office (ICO) website, where you can find guidelines and advice on EU Cookie Law and GDPR.